FAQ

🛍️ Orders & Shipping

Q: How long will my order take to arrive?
A: Each item is made-to-order just for you. Production usually takes 2–5 business days, and U.S. shipping adds another 3–7 business days. Most orders arrive within 7–14 business days.

Q: Will I get tracking?
A: Yes — once your order ships, you’ll receive an email with a tracking number so you can follow your package right to your door.

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✨ Products & Quality

Q: Are your items really custom-made?
A: Yes! Every item is created after you place your order — no mass-produced stock here. That means each product is special and made just for you.

Q: Will my item look exactly like the mockup?
A: The design will match, but because products are made-to-order, small variations in color or placement may occur — that’s the charm of boutique printing!

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Q: Do you accept returns?

We accept returns only if an item arrives damaged, defective, or incorrect. Please reach out within 7 days with photos, and we’ll take care of you.

👉 See our full Return & Refund Policy here: [Return & Refund Policy: https://opallaneco.com/pages/return-and-refund-policy